At Recordsmanagement, we appreciate that the reliability of a records’ management provider to return documents accurately and in a timely manner can be a concern to any organisation contemplating offsite storage for the first time.

Retrieval & Delivery

It is for this reason that we use our own reliable, dedicated and security-vetted drivers to fulfill over 95% of the delivery and collection requests received – ensuring a complete chain of custody from our secure premises directly into the hands of the person who placed the request.

• 24/7 delivery service – we deliver documents when they are needed – not when it is convenient for us to do so.
• Next working day delivery as standard.
• Same day, premium delivery service for those requests that just can’t wait.
• Retrieval to box, individual file or document level – why request a whole box (and take up valuable office space), when you only need a single file?
• Electronic delivery of documents, via our scan-on-demand service.
• Comprehensive audit trail of every box, file and document’s movements – from birth to death. Do you need to know who last retrieved a set of patient notes? We can tell you.
• Files delivered in sealed bags to ensure total confidentiality and anonymity for your records.
• Retrieval requests only accepted and processed when authorised by an appropriate customer representative.

Download our Guide to Document Retrieval Services.