FileStore’s Corporate and Ethical Responsibility Policy
FileStore recognises that it has corporate and social responsibilities to its shareholders, customers, suppliers, employees and other stakeholders, and is committed to conducting business in a manner which achieves sustainable growth whilst fulfilling legal, moral and ethical obligations.
1. Introduction
2. Business Principles
3. Environment
4. Health & Safety
5. Transport
6. Suppliers
7. Customers
8. Community
9. Employees
10. Responsibility for this CR Policy
1. Introduction
Churchill FileStore Limited (the ‘Organisation’) is the region’s leading records management company, offering a specialist file storage, retrieval and confidential destruction service throughout Central and Southern England. We aim to provide delivery and retrieval services tailored to meet our customers’ needs, and a level of customer service unparalleled within our industry. We aim to achieve our business objectives in a caring and responsible manner, recognising the economic, social and environmental impacts of our activities. Our responsible conduct and customer service ethos have been a strong foundation of FileStore’s success. For FileStore, being socially responsible goes beyond fulfilling legal obligations. It is about maintaining our hard-won reputation by demonstrating a commitment to health and safety, our people, local communities, and the environment in which we operate.
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2. Business Principles
FileStore is committed to ensuring that our business is conducted in all respects according to the highest ethical, moral and professional standards, taking into account all appropriate legislation.
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3. Environment
FileStore is committed to the identification, monitoring and minimisation of the Organisation’s environmental impact, namely through the prevention of pollution, a reduction in waste production, and the implementation of good environmental management practices (in accordance with our ISO 14001 accreditation). We are committed to conducting our activities and operations in line with current legislation and best environmental practice, seeking continual improvement and innovation throughout all business activities.
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4. Health and Safety
FileStore is committed to high standards of health and safety practice, recognising both our duty as a responsible employer and the benefits of providing safe working conditions. We aim to achieve continuous improvement in health and safety performance through the use of robust, and where applicable, externally audited health and safety management systems.
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5. Transport
FileStore accepts that motor vehicles are responsible for significant emissions to the atmosphere, and that, by reducing distances traveled, we can benefit the environment. Our policy is to lease and operate the most energy efficient vehicles commercially available with the aim of achieving a ‘green fleet’ operation. Furthermore, wherever possible, we are committed to using electronic methods to fulfill our delivery obligations (i.e., scan on demand).
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6. Suppliers
FileStore regards suppliers as partners, and as such, we work with them to achieve our aspirations in the delivery of products and services. FileStore is committed to understanding where products are sourced in order to ensure that the principals of environmental sustainability are upheld. In addition, we take all necessary steps to warrant that the welfare of workers and labour conditions within our supply chain meet or exceed recognised standards.
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7. Customers
FileStore recognises that our business and livelihood depends on our customers. With this in mind, every employee serves as an ambassador on the company’s behalf, and is therefore individually responsible for ensuring that customer contact is professional and appropriate at all times. We are committed to the provision of service standards which not only meet, but also exceed, the expectations of our customers. We aim to under-promise and over-deliver. Without out customers, we would have no business. If we do not look after them, somebody else will.
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8. Community
FileStore endeavours to contribute to the community in which we are based and operate, through the support of community initiatives and local charities. As a ‘City Champion’ for Southampton, we are committed to promoting the local business community, to the benefit of all businesses within the region.
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9. Employees
FileStore provides equal opportunities to all existing and prospective employees, recognising that our reputation is dependent on the quality, effectiveness and skill base of our staff. We are committed to the fair and equitable treatment of all our employees, and specifically to prohibit discrimination or victimisation on the grounds of race, religion, sexual orientation, nationality, or ethnic origin. Opportunities are available to disabled persons in accordance with their abilities and aptitudes on equal terms with other employees. We aim to create, develop and lead highly motivated teams who have up-to-date competencies and skills, and live FileStore’s values. We will support our people by stimulating positive and responsive communication, supporting learning and development opportunities and encouraging our staff to realise their full potential.
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10. Responsibility for this CR Policy
Ultimate responsibility for the implementation of this CR policy rests with the Managing Director. Line Managers are responsible for ensuring that their permanent and temporary staff and contractors are aware of the Organisation’s Corporate Responsibility obligations. This CR Policy shall be maintained, reviewed and updated by the Quality Management Committee. This review shall take place annually.
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